- Quick Answers
Frequently Asked Questions
Everything you need to know about research peptides, ordering, shipping, and more.
Ordering
Simply explore our available products, choose the peptides that suit your needs, add them to your cart, and complete your purchase through checkout. We support all major credit cards and provide a safe, secure payment experience. Once your payment is confirmed, your order will be processed right away.
We support Visa, American Express, and Discover credit cards, as well as Apple Pay and Google Pay. Every transaction is securely processed through encrypted payment systems to ensure your personal information stays protected.
You may modify or cancel your order within 1 hour of placing it. After this period, your order will move into processing and can no longer be changed. If you need assistance, please contact tcpiggybank@tcpiggybank.com as soon as possible.
All peptides are shipped in insulated packaging, with ice packs included when required to ensure stability during transit. Each vial is carefully secured and cushioned to prevent any damage while shipping, and temperature-sensitive items are clearly labeled for proper handling.
Shipping
Orders are usually processed within 0–2 business days. Once fulfilled, standard delivery generally takes 3–5 business days. Express and overnight shipping options can also be selected at checkout. All orders come with free shipping protection.
All peptides are dispatched in insulated packaging, with ice packs included when needed to preserve stability. Each vial is safely cushioned to avoid any damage during transport, and temperature-sensitive items are clearly labeled for careful handling.
Products
All of our peptides are produced to 99%+ purity standards. Every batch is tested through strict third-party HPLC and Mass Spectrometry analysis. Certificates of Analysis (CoA) are provided for each product and can be found on the product page.
Lyophilized (powder) peptides should be stored at -20°C for long-term storage, or kept at 2–8°C in a refrigerator for short-term use. Always keep them protected from light and avoid repeated freeze-thaw cycles.
Lyophilized peptides typically have a shelf life of 2+ years when stored correctly at -20°C. Each product is provided with a lot-specific expiration date for reference.
Quality & Testing
Yes, every batch is tested by independent, accredited laboratories using HPLC for purity verification and Mass Spectrometry for identity confirmation. The results are published on each product page as Certificates of Analysis (CoA).
CoAs are available on each product page. Simply click the ‘Certificate of Analysis’ link to view or download the current batch’s test results. You can also request specific CoAs by emailing tcpiggybank@tcpiggybank.com with your order number.
Our research peptides are synthesized in USA-based facilities under strict internal quality control procedures. We maintain full supply chain transparency and do not source materials from overseas manufacturers.
All peptides are produced to 99%+ purity standards. Every batch is thoroughly tested by third-party laboratories using HPLC and Mass Spectrometry. Certificates of Analysis (CoA) are available for each product on its product page.
Lyophilized (powder) peptides should be stored at -20°C for long-term preservation, or at 2–8°C in a refrigerator for short-term use. Always keep them protected from light and avoid repeated freeze-thaw cycles.
Lyophilized peptides typically have a shelf life of 2+ years when stored properly at -20°C. Each product includes a lot-specific expiration date for reference.
Returns & Support
We provide damage protection on every order. If your product arrives damaged during transit, please contact us with photo evidence for a one-time replacement. All claims are subject to review and require supporting photos. Each customer is eligible for one replacement per order. Reconstituted products are not eligible. We do not offer refunds for change of mind or misuse.
You can email us at tcpiggybank@tcpiggybank.com for any questions or concerns. We typically respond within 24 hours on business days.
Yes, we offer competitive bulk pricing for research institutions and high-volume customers. Please contact tcpiggybank@tcpiggybank.com with your requirements to receive a custom quote. Bulk orders may also be eligible for expedited shipping and dedicated support.
Still have questions?
Our support team is here to help with any questions not covered above.