After your order is shipped, you will get a confirmation email containing tracking details. You can also email CustomerService@IronSharkResearch.com with your order number to check your order status. Orders are usually processed within 1 business day and typically arrive within 3–5 business days after fulfillment. 

Yes, we provide competitive pricing for bulk research orders. Please email CustomerService@IronSharkResearch.com with your product list and required quantities. We will send you a custom quotation within 24–48 hours. Bulk purchases may also be eligible for faster shipping and priority customer support.

Each order comes with a batch-specific Certificate of Analysis (CoA) that confirms purity, identity, and quality. CoAs are also available on every product page. If you need help understanding a specific CoA or require additional documents, you can contact our support team at CustomerService@IronSharkResearch.com

We’re sorry to hear that! Please contact CustomerService@IronSharkResearch.com right away with your order number and clear photos of the damage. Photo proof is required for all claims. Once confirmed, we will send a one-time replacement within 24 hours at no extra cost. Each customer is eligible for one replacement per order, subject to review.

We usually reply to all email inquiries within 24 hours on business days (Monday to Friday, 10 AM–6 PM EST). For urgent order issues, please include your order number in the subject line for faster assistance.