- Quick Answers
Frequently Asked Questions
Everything you need to know about research peptides, ordering, shipping, and more.
Ordering
Simply explore our available products, choose the peptides that suit your needs, add them to your cart, and complete your purchase through checkout. We support all major credit cards and provide a safe, secure payment experience. Once your payment is confirmed, your order will be processed right away.
We accept Visa, American Express, Discover, and Apple Pay. Because the research products industry is considered high risk by many payment processors, we use a secure, regulated cryptocurrency on-ramp that automatically converts your payment into a U.S. dollar-backed stablecoin for processing. You pay normally with your card or Apple Pay—no crypto wallet or cryptocurrency experience is required. All transactions are encrypted and securely processed to protect your information.
You may modify or cancel your order within 1 hour of placing it. After this period, your order will move into processing and can no longer be changed. If you need assistance, please contact CustomerService@IronSharkResearch.com as soon as possible.
Returns & Support
If your product arrives damaged during transit, please contact us with photo evidence for a one-time replacement. All claims are subject to review and require supporting photos. Each customer is eligible for one replacement per order. Reconstituted products are not eligible. We do not offer refunds for change of mind or misuse.
You can email us at CustomerService@IronSharkResearch.com for any questions or concerns. We typically respond within 24 hours on business days.
Yes, we offer competitive bulk pricing for research institutions and high-volume customers. Please contact CustomerService@IronSharkResearch.com with your requirements to receive a custom quote. Bulk orders may also be eligible for expedited shipping and dedicated support.
Still have questions?
Our support team is here to help with any questions not covered above.